We’re Growing Our Client Services Team: Join Us

We’re Hiring: Account Director

Who We Are

MeMo is one of London’s leading hospitality PR and communications agencies. We shape the narrative for some of the most exciting restaurants, bars, hotels and lifestyle brands. Our work is strategy-led and integrated across press and influencer, social and content, and digital marketing, for some of the biggest names in the industry.

We’re entrepreneurial, creatively relentless and deeply embedded in the industry. We produce work that is culturally relevant and commercially impactful.

The Role

As our Account Director, you’ll take ownership of the agency’s largest multi-service accounts, co-ordinating marketing activity across PR, social media and digital marketing. This is a senior Client Services role. You’ll lead commercial negotiations on these relationships and manage and develop junior members of the Client Services team.

You’ll report into the Head of Client Services and work with them directly on process development and best practice across the wider team. You’ll also work closely with creative, press and social to make sure delivery across your accounts is seamless.

The role suits someone with strong commercial instincts and real client relationship skills. Someone who takes ownership of outcomes and is ready to help lead and grow the Client Services team around them.

Key Responsibilities

• Set integrated strategy: develop and deliver integrated marketing strategies spanning PR, social, digital, content and creative for your accounts.
• Own senior client relationships: act as the primary senior point of contact for top-tier clients, understanding their business objectives and providing strategic guidance.
• Manage and develop the team: manage, mentor and develop junior members of the Client Services team, making sure KPIs and personal development goals are met.
• Drive commercial performance: drive growth and profitability across the agency’s top accounts.
• Shape Client Services process: partner with the Head of Client Services on process, tools and best practice across the team.
• Stay ahead of trends: keep on top of industry trends and emerging technologies to keep clients’ work moving forward.
• Collaborate across teams: work closely with creative, press and social to deliver campaigns seamlessly.
• Champion an inclusive culture: help foster a diverse and inclusive culture within the agency.

What We’re Looking For

• Proven experience as a Senior Account Manager or Account Director in an integrated marketing agency or a multi-site hospitality group
• A track record of managing large, multi-service accounts and complex client relationships
• Experience leading commercial contract negotiations, extensions and renewals
• Proven people management experience, and comfort leading, mentoring and developing junior team members
• A track record of delivering fully integrated campaigns with measurable results
• Strong commercial acumen and a strategic mindset
• Excellent communication and senior stakeholder management skills
• A real interest in hospitality and an understanding of how the sector works
• Flexibility to work remotely and travel for client meetings and agency collaboration

Why Join Us?

• Hybrid working with flexible core hours
• A bright, creative office at Great Western Studios, London
• Laptop and phone provided
• 22 days annual leave plus bank holidays, your birthday off, the office closed from Christmas to New Year, and a TOIL scheme
• Summer Fridays with 4pm finishes
• A real seat at the table in shaping Client Services strategy and process
• Regular socials: two all-agency events a year, department gatherings and client events
• CODE membership, with offers at 600+ UK restaurants, bars and hotels
• The chance to lead some of the agency’s most valuable client relationships and shape the future of our Client Services team

Apply Now

Send your CV and a short introduction to careers@wearememo.com, or apply through the job listing on LinkedIn.